Write to a person.

Use the form; a person reads it. We reply by email, within a working day at most. The bigger plans hear back faster, and the pricing page gives the exact times.

Before you write, the help page may already have the answer. On the free module it is the place to start, together with the setup checks on the Grade screen of the AI Shopping Assistants app in your Odoo.

If it is about a connected shop, quote the connection reference from the Settings screen of the AI Shopping Assistants app.