Problem

Your account has been frozen, so nothing can connect or send updates.

The message on your screen: “This account is frozen” (HTTP 409)

You saw this under the status on the Overview of the AI Shopping Assistants app. If you write to us, quote this page's address: https://zaltric.com/problems/account_frozen.

What it means

Your account has been frozen at Zaltric's end, so you cannot connect a shop or send updates until it is unfrozen. That was done on purpose: it is not a glitch.

What to do next

  1. Ask us why, and to unfreeze it, through the contact form (zaltric.com/contact), and write from the address you subscribed with.

Still stuck?

The section “When something goes wrong” on the help page explains every message this screen can show. If that does not solve it, send us the whole message and your connection reference (shown on the app's Settings screen) through the contact form.