Problem

Your Odoo looks like a copy of one that is already connected.

The message on your screen: “A live connection already exists for this database” (HTTP 409)

You saw this under the status on the Overview of the AI Shopping Assistants app. If you write to us, quote this page's address: https://zaltric.com/problems/clone_detected.

What it means

A live connection already exists for this database, so your Odoo looks like a copy of it: a staging site, a test restore, or a second server running the same backup.

What to do next

  1. If this is a copy, do nothing: only the live database sends updates, which is what keeps your catalogue on Zaltric correct.
  2. If this is the real database and the other one should be disconnected, send your connection reference through the contact form (zaltric.com/contact). You cannot disconnect the other one yourself; tell us and we will do it.

Still stuck?

The section “When something goes wrong” on the help page explains every message this screen can show. If that does not solve it, send us the whole message and your connection reference (shown on the app's Settings screen) through the contact form.