Problem

This connection is not switched on, so no update can go through it.

The message on your screen: “Connection is not active” (HTTP 403)

You saw this under the status on the Overview of the AI Shopping Assistants app. If you write to us, quote this page's address: https://zaltric.com/problems/connection_not_active.

What it means

This connection is not in the state an update needs. Either it was disconnected, or it is still waiting to be switched on.

What to do next

  1. Open the Overview of the AI Shopping Assistants app and read its status: it says which.
  2. If the connection was disconnected on purpose, or lapsed because it was not switched on within 48 hours of pairing, and you want the shop back, connect again with a fresh pairing code from your connect page, inside your Zaltric account.
  3. If you did not expect this, send your connection reference through the contact form (zaltric.com/contact).

Still stuck?

The section “When something goes wrong” on the help page explains every message this screen can show. If that does not solve it, send us the whole message and your connection reference (shown on the app's Settings screen) through the contact form.