Problem

The connection has not finished being switched on at Zaltric's end.

The message on your screen: “This key may not perform that action” (HTTP 403)

You saw this under the status on the Overview of the AI Shopping Assistants app. If you write to us, quote this page's address: https://zaltric.com/problems/forbidden_capability.

What it means

The connection has not finished being switched on at Zaltric's end, so your Odoo may not do what it just tried. The key it holds is still the temporary one it was given when you paired.

What to do next

  1. Wait, then open the app's Overview again. Updates start flowing by themselves once the connection is switched on.
  2. If the Overview still says it is waiting after a working day, send your connection reference through the contact form (zaltric.com/contact).
  3. A connection that is not switched on within 48 hours of pairing lapses. If that has happened, connect again with a fresh pairing code from your connect page, inside your Zaltric account.

Still stuck?

The section “When something goes wrong” on the help page explains every message this screen can show. If that does not solve it, send us the whole message and your connection reference (shown on the app's Settings screen) through the contact form.