Problem

Your Odoo sent two different updates under the same reference number.

The message on your screen: “Idempotency key reused with a different request body” (HTTP 422)

You saw this under the status on the Overview of the AI Shopping Assistants app. If you write to us, quote this page's address: https://zaltric.com/problems/idempotency_hash_mismatch.

What it means

Your Odoo sent two different updates under one reference number, so Zaltric could not tell which one you meant. That is a fault in the AI Shopping Assistants module on your Odoo, not in your catalogue.

What to do next

  1. Install the current version of the module from the help page, then press Send an update now.
  2. If it happens again, send the whole message and your connection reference through the contact form (zaltric.com/contact).

Still stuck?

The section “When something goes wrong” on the help page explains every message this screen can show. If that does not solve it, send us the whole message and your connection reference (shown on the app's Settings screen) through the contact form.