Problem

Zaltric does not recognise that pairing code.

The message on your screen: “Pairing code is invalid or already redeemed” (HTTP 409)

You saw this under the status on the Overview of the AI Shopping Assistants app. If you write to us, quote this page's address: https://zaltric.com/problems/pairing_code_invalid.

What it means

Zaltric does not recognise that pairing code. It may have been mistyped, or it may already have been used: each code connects one Odoo, once.

What to do next

  1. Get a fresh pairing code from your connect page, inside your Zaltric account, and paste the whole code, with nothing else, into the box on the Overview of the AI Shopping Assistants app.
  2. A code is exactly eight characters long. If the box holds more or fewer, part of it was missed or something extra came with it.

Still stuck?

The section “When something goes wrong” on the help page explains every message this screen can show. If that does not solve it, send us the whole message and your connection reference (shown on the app's Settings screen) through the contact form.