Problem

That update carried a different web address for your shop.

The message on your screen: “Batch would move this shop to an unrecognised web address” (HTTP 422)

You saw this under the status on the Overview of the AI Shopping Assistants app. If you write to us, quote this page's address: https://zaltric.com/problems/store_address_rejected.

What it means

The web address Zaltric holds for your shop is the one behind every Buy button in your shop window, so an update may not move it. This one carried a different domain name from the address on record, or named a domain for a shop that has none there yet, so it was refused and nothing was changed. A different page or folder under the same domain name is not refused.

What to do next

  1. Read the detail under the status on the app's Overview: it names the address that arrived and the address Zaltric holds for that shop, or says none is on record for it.
  2. If your shop has not moved, put its usual domain name back on that website in Odoo and press Send an update now.
  3. If your shop really has moved, sign in to your Zaltric account, open that shop from Your shops on your account home and change its web address there, then send the update again.
  4. If neither fits what you are seeing, send your connection reference and the name of the website in Odoo through the contact form (zaltric.com/contact).

Still stuck?

The section “When something goes wrong” on the help page explains every message this screen can show. If that does not solve it, send us the whole message and your connection reference (shown on the app's Settings screen) through the contact form.