Problem

Your plan does not cover this shop, so it is not being served.

The message on your screen: “This shop is not covered by the current plan” (HTTP 422)

You saw this under the status on the Overview of the AI Shopping Assistants app. If you write to us, quote this page's address: https://zaltric.com/problems/store_frozen.

What it means

Your plan covers a number of shops per Odoo, and this shop is over that number, so it is not being served at the moment and updates for it are being refused. Nothing has been deleted: every product, price and translation is exactly where it was, and no deletion clock is running. Your other shops carry on exactly as before.

What to do next

  1. Read the detail under the status line. It names the shop and the plan, and how many shops that plan covers.
  2. Move up a plan from your Zaltric account, and every shop your new plan covers starts being served again by itself, the one that stopped longest ago first.
  3. Or choose this shop over one that is live now: open your shops at app.zaltric.com/dashboard, find it under Shops your plan does not cover, and press Serve this shop instead. The page names the shop that stops before you agree to it.
  4. Once the shop is being served again, the next update lands by itself. You do not have to send anything.
  5. If you did not change your plan and do not know why this shop stopped, send your connection reference and the name of the website in Odoo through the contact form (zaltric.com/contact).

Still stuck?

The section “When something goes wrong” on the help page explains every message this screen can show. If that does not solve it, send us the whole message and your connection reference (shown on the app's Settings screen) through the contact form.