Problem

Your subscription is not active, so updates are on hold.

The message on your screen: “Subscription is not active” (HTTP 403)

You saw this under the status on the Overview of the AI Shopping Assistants app. If you write to us, quote this page's address: https://zaltric.com/problems/subscription_inactive.

What it means

Your Zaltric subscription is not active, so Zaltric is not accepting catalogue updates from your Odoo and is not serving your shop window (the hosted copy of your catalogue that AI assistants read). AI assistants are told your shop is not being served. Nothing was deleted and your pairing still works. When the subscription is active again, the window comes back by itself, with the same catalogue.

What to do next

  1. Open your billing page and see what the subscription needs. Usually it is a card that was declined, or a subscription that was cancelled and has run to the end of the period already paid for.
  2. Once the subscription is active again, updates resume at the next check without you doing anything. To skip the wait, open the Settings screen of the AI Shopping Assistants app in Odoo and press Send an update now.
  3. If your billing page says the subscription is active but Odoo still says updates are paused, send your connection reference through the contact form (zaltric.com/contact).

Still stuck?

The section “When something goes wrong” on the help page explains every message this screen can show. If that does not solve it, send us the whole message and your connection reference (shown on the app's Settings screen) through the contact form.