Problem

The key your Odoo uses to reach Zaltric was not accepted.

The message on your screen: “Unauthenticated” (HTTP 401)

You saw this under the status on the Overview of the AI Shopping Assistants app. If you write to us, quote this page's address: https://zaltric.com/problems/unauthenticated.

What it means

The key your Odoo holds is no longer accepted. It was revoked, cleared, or belongs to a connection that has been closed.

What to do next

  1. If your Odoo is the shop's real, live database, connect it again with a fresh pairing code from your connect page, inside your Zaltric account.
  2. If your Odoo is a copy (a staging site or a restore), leave it disconnected; the live database keeps its connection.

Still stuck?

The section “When something goes wrong” on the help page explains every message this screen can show. If that does not solve it, send us the whole message and your connection reference (shown on the app's Settings screen) through the contact form.