Problem

Something between your Odoo and Zaltric changed the request on the way.

The message on your screen: “Required protocol headers are missing or unreadable” (HTTP 400)

You saw this under the status on the Overview of the AI Shopping Assistants app. If you write to us, quote this page's address: https://zaltric.com/problems/unsupported_headers.

What it means

Your Odoo's request arrived without some of the information Zaltric needs to read it. Almost always something in front of your Odoo (a reverse proxy, a firewall, a security add-on) is removing part of the request before it leaves.

What to do next

  1. Ask whoever runs your server to allow outgoing requests from Odoo to Zaltric to pass through unchanged.
  2. Nothing else is needed from you: the next update that gets through clears this by itself.

Still stuck?

The section “When something goes wrong” on the help page explains every message this screen can show. If that does not solve it, send us the whole message and your connection reference (shown on the app's Settings screen) through the contact form.