Problem

Your AI Shopping Assistants module is too old.

The message on your screen: “Protocol upgrade required” (HTTP 426)

You saw this under the status on the Overview of the AI Shopping Assistants app. If you write to us, quote this page's address: https://zaltric.com/problems/upgrade_required.

What it means

Your copy of the AI Shopping Assistants module is too old for the service to accept, so this update was refused. Nothing in your catalogue was changed.

What to do next

  1. Install the current version of the module from the help page. Your connection and your settings survive the upgrade.
  2. Then press Send an update now.

Still stuck?

The section “When something goes wrong” on the help page explains every message this screen can show. If that does not solve it, send us the whole message and your connection reference (shown on the app's Settings screen) through the contact form.